Crazy Fox - unauthorised paymets

Hi henk - welcome back!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Can you please clarify - are you claiming that your child has registered an account in their own name and played or are you claiming that your child used your details to register an account?

Thanks,

ThePOGG

Hi hamadar99917,

I'm following-up on the above?

Thanks,

ThePOGG

[EDIT]

My child is marked with my name at my age and address, the deposit is made in his own bank

[EDIT]

Hi hamadar99917,

Please confirm - the account is registered in your name, but the deposit was made from an account in your son's name?

Thanks,

ThePOGG

[EDIT]

[EDIT]

Hi hamadar99917,

This is an English language service. Please post in English.

Thanks,

ThePOGG

Hi hamadar99917,

I'm following-up on the above?

Thanks,

ThePOGG

the deposit made to my child's bank and the account details were in my name

Hi hamadar99917,

I'm sorry this still is not clear. Please provide a yes or no answer to the below questions:

1) The name on the casino account was your name? Yes/No

2) The name on the bank account used to deposit was your name? Yes/No

3) The name on the bank account used to deposit was your child's name? Yes/No

Thanks,

ThePOGG

Crazy fox nami casino

deposit child from the bank

children name [EDIT]

1) yes

(2 no)

(3 yes)

?

Hi hamadar99917,

Our understanding is that the deposits will be refunded. We would appreciated if you could inform us when the funds are received.

Thanks,

ThePOGG

Hi hamadar99917,

Have you received your funds?

Thanks,

ThePOGG

Hi hamadar99917,

If we haven't heard from you by Friday the 6th of November I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG