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Crazy Fox - Withdrawals been consistently rejected even after fully verifying my account
Ruling
Resolved - Both the submitting complainant and Crazy Fox Casino have informed us that this issue has been resolved and the player has received their funds.
Read our Crazy Fox Casino Review.
Player's Complaint
After a successful day I made a withdrawal from this casino and getting my request delayed.
Since they stated fast cashouts I was under the impression to have my account verified within hours, however this process took me over 4 days to get my account fully verified.
After verification I got my withdrawals rejected again without a clear reason, and live chat only are asking me to wait for answer.
Afterwards, I made a withdrawal request and got it rejected again and when asked this time, they said this withdrawal option is not available and suggesting to use ECOPAYZ.
I had made a deposit via ecopayz and made a withdrawal request and they said it will take up to 24 hours to process? Right now I'm waiting for this long waiting withdrawal to get processed and I think they will find another reason to rejected.
I put limits on my account so I can not be able to play through the balance and will keep persisting on taking all my winnings from this site.
I'm looking forward for your help on this issue.
Regards,
4 Responses
Hi ThePOGG,
I just managed after consistent emailing and chatting I got the majority of my withdrawals approved, I only have a small amount which is pending and I'm sending emails since morning to clear all my funds and then close the account.
Hi ThePOGG,
All the funds has been cleared from the casino and had successfully closed my account.
Hi Eslob,
Thanks for letting us know - it is appreciated!
ThePOGG
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Agreement
Eslob consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- Crazy Fox
- Malta Gaming Authority
- N1 Interactive Ltd
January 7, 2021
Hi eslob - welcome to ThePOGG.com!
With the greatest of respect, you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 22nd of January let us know and I'll contact the operator on your behalf.
Thanks,
ThePOGG