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Crazy Fox – Withdrawals been consistently rejected even after fully verifying my account

Ruling

Resolved - Both the submitting complainant and Crazy Fox Casino have informed us that this issue has been resolved and the player has received their funds.

Read our Crazy Fox Casino Review.

Player's Complaint

After a successful day I made a withdrawal from this casino and getting my request delayed.

Since they stated fast cashouts I was under the impression to have my account verified within hours, however this process took me over 4 days to get my account fully verified.

After verification I got my withdrawals rejected again without a clear reason, and live chat only are asking me to wait for answer.

Afterwards, I made a withdrawal request and got it rejected again and when asked this time, they said this withdrawal option is not available and suggesting to use ECOPAYZ.

I had made a deposit via ecopayz and made a withdrawal request and they said it will take up to 24 hours to process? Right now I'm waiting for this long waiting withdrawal to get processed and I think they will find another reason to rejected.

I put limits on my account so I can not be able to play through the balance and will keep persisting on taking all my winnings from this site.

I'm looking forward for your help on this issue.

Regards,

Read the casino review

4 Responses

ThePOGG
Jan 07, 2021

Hi eslob - welcome to ThePOGG.com!

With the greatest of respect, you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 22nd of January let us know and I'll contact the operator on your behalf.

Thanks,

ThePOGG

Eslob
Jan 07, 2021

Hi ThePOGG,

I just managed after consistent emailing and chatting I got the majority of my withdrawals approved, I only have a small amount which is pending and I'm sending emails since morning to clear all my funds and then close the account.

Eslob
Jan 09, 2021

Hi ThePOGG,

All the funds has been cleared from the casino and had successfully closed my account.

ThePOGG
Jan 10, 2021

Hi Eslob,

Thanks for letting us know - it is appreciated!

ThePOGG

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Agreement

eslob consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Crazy Fox
  • Malta Gaming Authority
  • N1 Interactive Ltd

January 6, 2021

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.