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Crazy Fox - wont let me withdraw

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.

Read our Crazy Fox Casino Review.

Player's Complaint

Hello.

I have 100EUR withdrawable funds on the website but they wont let me withdraw with credit cards (thats the pay i deposited). They say its because of my region and i can only withdraw funds using Bank Transfer. but bank transfer withdrawal is minimum 500EUR so they ask me to deposit 400EUR and then withdraw 500.

But i have tried to explain i dont have that much money, i cant deposit 400EUR because i dont have it.

They don't care and say i wont be able to withdraw my money unless i deposit 400...

"We would like to inform you that your withdrawal request was cancelled due to technical reasons. Unfortunately, the withdrawal on the card for players from Sweden have a low passability. We recommend you use one of the alternative methods for making a withdrawal successfully (Bank Transfer).

We kindly ask you to make your next request for a withdrawal of your funds via Bank Transfer. Please bear in mind that in order to withdraw via Bank Transfer you need to have at least 500 EUR on your game account."

Read the casino review

4 Responses

User icon
ThePOGG
October 18, 2020

Hi d1nm4mm4 - welcome to ThePOGG.com!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
ThePOGG
October 29, 2020

Hi d1nm4mm4,

Have you played down your balance?

Thanks,

ThePOGG

User icon
ThePOGG
November 4, 2020

Hi d1nm4mm4,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
November 13, 2020

Hi d1nm4mm4,

If we haven't heard from you by Friday the 20th of November I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

d1nm4mm4 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Crazy Fox
  • Malta Gaming Authority
  • N1 Interactive Ltd

October 18, 2020

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