Crazy Star - Won't accept ID

Ruling

Found for the Player - Despite our repeated efforts to contact Crazy Star Casino to discuss this issue we have received no response whatsoever from the operator.

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Player's Complaint

I have requested a refund as I was under Gamstop but the casino let me deposit repeatedly and at a bad time I deposited a lot of money and it was unfair gaming and more money then I deposited was taken. They agreed to look at refunding me but requested documents for ID which I sent. I included my driving licence, marriage certificate, card photos, address proof and my passport which had expired 2 weeks before. I was then told they don't accept driver's license and I had to get a new passport. It stated on the list of documents they accept a photo ID card or passport but repeatedly told me they don't accept a driver's license. I got a citizen card ID as I didn't want to renew a passport with covid restrictions but was then told no it had to be a passport even though it clearly states a photo ID card. I asked why they were refusing it and was told they didn't have to tell me. I have screenshots of the conversation. They are refusing to respond now

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