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Crazy Winner – Shunted around for months

Ruling

Found for the Player - Despite our repeated efforts to contact this operator to discuss this issue we have received no relevant response from Crazy Winners.

Read our Crazy Winners Casino Review.

Player's Complaint

I deposited R14000 into this casino without any bonus conditions. I proceeded to get my balance up to R28000, my first withdrawal was paid to me approximately 1 month later (R10000), thereafter I was told that according to their terms and conditions, I was only eligible to withdraw R1500 per withdrawal period (this is NOT in line with their terms and conditions).

I ended up being paid R14500 in total over the course of about 4 months, I still have a balance of +- R13500 which I have been struggling to get for months now, due to my withdrawals being restricted (I can't even submit a withdrawal request now)

Whenever I contact live support about this, they tell me to speak to my account manager [EDIT], when I speak to [EDIT], she tells me that [EDIT] is my account manager and she cant help me, I can never get hold of [EDIT] and I feel as though I have reached a dead end.

P.S I have more recently mistakenly self-excluded myself from this casino due to self excluding on another rival site, so now I am unable to access my account or balance.

Read the casino review

3 Responses

ThePOGG
Mar 24, 2019

Hi bim900129 - welcome to ThePOGG.com!

Unfortunately you've chosen to play with a group that are both Blacklisted with this service and routinely non-responsive to complaints submitted here. While I will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

ThePOGG
Apr 19, 2019

Hi bim900129,

Unfortunately after repeated efforts to discuss this issue with Crazy Winners we have received no response of any relevance to your case. At this stage I have no reasonable expectation of that changing.

All we can recommend you do is contact Crazy Winners regulator Curacao eGaming, though I have to be clear that we have yet to see this group actually help any player.

Sorry we could not be of further help!

ThePOGG

bim900129
Sep 27, 2019

I have just received an email form Curacao eGaming, they do not regulate Crazywinners Casino and are therefore unable to help.

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Agreement

bim900129 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Crazy Winners
  • Curacao eGaming
  • Cyberrock Entertainment NV

March 24, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.