Crazyfox - cashback misleading

Hi mrholandia - welcome back!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

Hello, thank you very much for helping me.

Could you tell me what the 30% under my complaint means?

If you could also tell me if i actually have a chance to get my money would be great too.

Thanks once again and have a nice day.

Any updates?

Its been 2 weeks could you tell me if youre still looking into it or rejected it and just didnt close this complaint?

Hi mrholandia,

Our understanding is that operator has paid your cashback. Can you confirm receipt of your funds?

Thanks,

ThePOGG

Yes, i got the cashback

Just wanted to thank all the people that worked to help me get the cashback since i forgot to do that in my previous comment.

Hi mrholandia,

Thanks for letting us know - it is appreciated!

ThePOGG

Do you guys know why they blocked my account immediately after i got the cashback?

I also got blocked on megaslot.com and dont know why.

Hi mrholandia,

They have not given us that information, though given that the ownership of the two properties is associated it seems reasonable to conclude that this group has decided they no longer want you as a customer.

ThePOGG