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CrazyFox - casino payments/documents

Ruling

Resolved - Crazy Fox Casino have informed us that this player has been paid. The player has been non-responsive to our requests for updates so we assume they are happy.

Read our Crazy Fox Casino Review.

Player's Complaint

They have accepted the documents they asked for but my cashout doesnt get accepted. They even asked me to send a selfie with my passport and Bank statement for my home address changing. They accepted the document nyt they didnt change the address. I asked about this and they said that they are still checking the document. Yet still it is in accepted state so there shouldnt be any checkings anymore. They are trying to take my money from me. I played fairly and did everything they asked for but still they are trying to do something shady.

Please help me!

Read the casino review

4 Responses

User icon
ThePOGG
June 5, 2020

Hi penamurse - welcome to ThePOGG.com!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
ThePOGG
June 9, 2020

Hi penamurse,

Crazy Fox Casino inform us that you have been paid. Can you confirm receipt of your funds?

Thanks,

ThePOGG

User icon
ThePOGG
June 16, 2020

Hi penamurse,

I'm following up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
June 23, 2020

Hi penamurse,

If we haven't heard from you by Friday the 3rd of July I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

penamurse consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Crazy Fox
  • Malta Gaming Authority
  • N1 Interactive Ltd

June 5, 2020

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