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Crypto Thrills - chargebacks


Found for the Player - Despite our repeated efforts to contact Crypto Thrills to discuss this issue we have received no response whatsoever from the operator.

Read our Crypto Thrills Casino Review.

Player's Complaint

I have played at crypto thrills and the first time I cashed out they reversed my 3000 win because I exceeded the 1 mbtc bet. The second because I claimed 2 bonuses in a roll. Now the 3rd time I followed all rules cashed out 182 mbtc. Was told they were paying me out as we spoke . went back to check a couple hours later and my account was locked because I was high risk because of some chargeback s from a different casino. I didn't realize when I first started playing that the charges would have different names than the actual casino. I tried to stop it when I figured it out but it was too late. I have tried to take care of the charge backs since but regardless I was allowed to deposit but now that I won and they couldn't find a reason to deny it they had locked my account. I posted a complaint on a different site and they contacted me back agreed to reopen my account but would only pay me 50 mbtc but kept the other 132 mbtc because they had refunded a couple of my credit card payment when they locked my acct. I just don't feel like that is fair. They could've held out what they paid me or I could've sent it back but to keep 132 mbtc of my winnings seems unfair. Can you help me with this. Thank you so much

Read the casino review

3 Responses

User icon
November 21, 2020

Hi pcul777 - welcome to!

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.



User icon
November 23, 2020

It's ok u don't have to worry with it. Live and learn. I should've known after the 1st 2 times . lol thank you anyway.

User icon
December 13, 2020

Hi pcul777,

Sadly despite repeated efforts to contact this operator to discuss your issue we have received no relevant response. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of further help.


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pcul777 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Crypto Thrills

November 21, 2020

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