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Cryptothrills - not paying out
Ruling
Found for the Player - Despite our repeated efforts to contact Cryptothrills to discuss this issue we have received no response whatsoever from the operator.
Read our Crypothrills Casino Review.
Player's Complaint
Cryptothrills voided my deposit saying that i was using a vpn but i never used it on that site. They refuse to send me any logs and at one point one person from live chat even said that they play with people linked to me which makes me think that they voided my money because of something site unrelated
2 Responses
Hi mrholandia,
Sadly despite repeated efforts to contact this operator to discuss your issue we have received no relevant response. At this juncture we have no reasonable expectation of this changing.
Sorry we could not be of further help.
ThePOGG
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Agreement
mrholandia consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- Crypto Thrills
October 15, 2021
Hi mrholandia - welcome back.
Please read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.
Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.
Thanks,
ThePOGG