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Cyber Casino 3077 - Deposits Accepted During Self Exclusion

Ruling

Found for the Player - Despite our repeated efforts to contact Cyber Casino 3077 to discuss this issue we have received no response whatsoever from the operator.

Read our Cyber Casino 3077 Review.

Player's Complaint

Cyber Casino 3077 took £2026.32 worth of deposits during my time of self exclusion with them. Not only this, after complaining and them saying no further deposits will be accepted, my VIP Manager is still sending me emails offering me increased cash-back on my losses and faster withdrawals if I continue gambling with them.

They are refusing to refund my deposits.

Read the casino review

2 Responses

User icon
ThePOGG
April 7, 2021

Hi foxhound - welcome to ThePOGG.com!

Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As a UK citizen you should only be playing with operators that hold a UKGC license. Cyber Casino 3077 do not hold a UKGC license and as such are breaking UK law by accepting your custom.

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

User icon
thepogg
May 9, 2021

Hi foxhound,

Unfortunately after repeated efforts to contact the operator to discuss this issue we have received no response what-so-ever. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of further help.

ThePOGG

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Agreement

foxhound consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Cyber Casino 3077

April 7, 2021

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