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Dafabet - Delay Wihtdrawal

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Dafabet Review.

Player's Complaint

Hi

I requested a withdrawal 5 december 2020 after a day without my money i asked them the status, they sent me an email requiring my ID, I sent it, after 3 days without updates, i asked again about my withdrawals and they sent me another email requiring others documents, i sent it and now they just saying (and repeating) the next text:

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Your withdrawals and documents have been received, but since your account has been limited, in addition to the documents, all the events and bets in which you participated are also verified.

This case is still under investigation and no timelines have yet been announced. It is taking longer than expected, please wait

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Read the casino review

4 Responses

ThePOGG
December 15, 2020

Hi m1nkuz1n1 - welcome to ThePOGG.com!

With the greatest of respect you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 1st of January let us know and I'll contact the operator on your behalf.

Thanks,

ThePOGG

ThePOGG
January 3, 2021

Hi m1nkuz1n1,

Are you still experiencing issues?

Thanks,

ThePOGG

ThePOGG
January 10, 2021

Hi m1nkuz1n1,

I'm following-up on the above?

Thanks,

ThePOGG

ThePOGG
January 17, 2021

Hi m1nkuz1n1,

If we haven't heard from you by Friday the 29th of January I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

M1nkuz1n1 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • DafaBet
  • Isle of Man Gambling Supervision Commission
  • United Kingdom Gambling Commission
  • Asian BGE (Isle of Man) Ltd

December 15, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.