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Dafabet - I dont have my withdrawal

Ruling

Found for the Player - Despite our repeated efforts to contact Dafabet to discuss this issue we have received no relevant response from the operator.

Read our Dafabet Review.

Player's Complaint

 

I requested a withdrawal from my account, when I saw that I did not have it, I asked the support chat, they told me that they did not have any withdrawal in their systems and that I would send evidence to the email of [email protected], I did it, they responded immediately and they told me that they were going to scale it, hours after that I got an email asking for a photo of my identification, I sent it to them, the next day I requested a status of my verification (to the support chat) and they told me that they had nothing , to send an email (mentioned above) about my situation, so I did, after 3 days, I asked the support chat again about the withdrawal status and they told me that it was already approved, however in my dafabet account it was still pending to which the agent told me to send an email about my situation, so I did, and they answered that they were going to check it with the corresponding area that they would contact me, after that, I received another email from dafabet requesting other documentation , l I sent it also, 3 days passed and I asked them (to the mentioned email) the status of my withdrawal and they indicated again that the assigned area is checking it and that they will contact me, however the support chat tells me that my withdrawal is already authorized and check my ewallet and now I am in this loop where the support chat tells me that it is already approved but it appears pending and the email support only tells me that they are already checking it, help me !!!

 

Read the casino review

5 Responses

ThePOGG
December 19, 2020

Hi neveragaindaf - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

NeveragainDaf
December 22, 2020

Hi

Do you have any news??

Regards

ThePOGG
April 4, 2021

Hi NeveragainDaf,

Apologies for the delay. The operator has finally responded to the bank of complaints we had open against them. They inform us that your case has been resolved. Can it confirm receipt of your funds?

Thanks,

ThePOGG

ThePOGG
April 11, 2021

Hi NeveragainDaf,

I'm following-up on the above?

Thanks,

ThePOGG

ThePOGG
April 18, 2021

Hi NeveragainDaf,

If we haven't heard from you by Friday the 30th of April I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

NeveragainDaf consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • DafaBet
  • Isle of Man Gambling Supervision Commission
  • United Kingdom Gambling Commission
  • Asian BGE (Isle of Man) Ltd

December 18, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.