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Dafabet - The casino refuses to give me the money.

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.

Read our Dafabet Casino Review.

Player's Complaint

Hello. I can't get my withdrawal. Casino refuses to give me the money. My first and last name can be abbreviated or full. The abbreviated name and surname together consist of two words. My full name and last name together consist of four words. I entered an abbreviated first and last name in the casino. I use abbreviated first and last names in normal life. I should not write full data when I specify data by registering with different companies. I don't use my full name in my life. In Mexico, a person's name can consist of ten words. You cannot specify all of them when registering.

When I registrated in the casino, I gave an abbreviated first and last name. When I wanted to get withdrawal, I provided documents for verification. The documents contain my full name. Based on the fact that the data do not match, the casino refused to verify. I asked them to change my registration details in my personal account, they agreed to do it. I provided some more documents to confirm the veracity and correctness of my data. It was 2 months ago. The casino hasn't changed my data so far. They don't give away my winnings. I lose all hope but hope for your help.

Read the casino review

4 Responses

User icon
ThePOGG
June 28, 2020

Hi santaluch - welcome to ThePOGG.com!

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

User icon
ThePOGG
September 10, 2020

Hi santaluch,

I've managed to establish a line of communication with Dafabet. They are waiting on you providing a photo of your valid driver's license. Send this to [email protected].

Let us know once you have done this.

Thanks,

ThePOGG

User icon
ThePOGG
September 17, 2020

Hi santaluch,

Have you provided the requested documentation?

Thanks,

ThePOGG

User icon
ThePOGG
September 25, 2020

Hi santaluch,

If we haven't heard from you by Friday the 2nd of October I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

SantaLuch consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • DafaBet
  • Isle of Man Gambling Supervision Commission
  • United Kingdom Gambling Commission
  • Asian BGE (Isle of Man) Ltd

June 28, 2020

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