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Dafabet – Unfair treatment

Ruling

Found for the Casino - Gambling operators are private businesses with the right to set the levels of their own promotional incentives.

Read our Dafabet Casino Review.

Player's Complaint

I would like to complaint on this Dafabet casino unfair treatment to me as a VIP player. I made a lot of deposits on my account and lost every single penny that i have spent. So i talked with the live chat representative to try and ask for a VIP bonus. However, everytime that i requested for the VIP bonus they will reject it again and again. They asked me to keep increasing my casino activities in order to be qualified for thr VIP Bonus. The problem is that, everytime that they asked me to deposit more and more i did increased my deposit transactions. They have done this to me for more than 20 times already with the same excuse of asking me to deposit more. How is this a fair gaming business? I just dont understand. There was one time i deposited more than MYR1000 in a day after i had lost all of my deposits on that day i tried requesting for the VIP bonus. I thought that maybe they would be a little considerate since i had lost more than MYR1000 in just one day. However, they still rejected my request and still asking me to increase my transactions. How is this possible? How can you still ask a player to make more deposits just to claim for a single VIP bonus when the player had already lost more than MYR1000 in a day? They have been gaining net profit from all my deposits yet they still asked me to deposit more as if i did not spend a lot of money to them already. Is this how a VIP player should be treated? What kind of benefits are there for me as a VIP Player with this kind of services? Clearly there is nothing good for me being in the VIP club since nothing would be given to me while they take every penny that i spent on this casino. I hope you can help me on this issue by taking some actions on this Dafabet casino cause they have been providing services that are based on their own benefits without even thinking about their clients. They would just ignore my complaints when i asked them how can they reject my request every single time. They would not explain it to me and just say that my account has been checked and there is no available VIP bonus for me. Please help and take some regulatory actions on this Dafabet Casino

Read the casino review

1 Response

ThePOGG
Nov 01, 2018

Hi ghostghost - welcome to ThePOGG.com!

Unfortunately there's nothing we can do to help you in this situation. Every casino has the right to set its own thresholds regarding when they feel further promotional incentives - or indeed VIP status - is warranted. We cannot force operators to give you a promotion.

I would also point out that larger casino operations will usually expect high deposit and activity levels to get VIP status. While I understand MYR1000 is a lot to you (~$250) it would not be unusual for the larger operators to require players to be making regular deposits significantly larger than this to be considered a VIP.

Sorry we could not be of further help,

ThePOGG

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Agreement

ghostghost consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • DafaBet
  • Isle of Man Gambling Supervision Commission
  • United Kingdom Gambling Commission
  • Asian BGE (Isle of Man) Ltd

October 30, 2018