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Dafabet - void balance

Ruling

Found for the Player - Despite our repeated efforts to contact Dafabet to discuss this issue we have received no relevant response from the operator.

Read our Dafabet Review.

Player's Complaint

 

I created a Dafabet casino account. My account was not verified, it was my first conclusion and first game.

I played and my score rose, and my balance was $1,771. I requested a withdrawal, but my withdrawal was canceled. I was able to get a $1,650 withdrawal. $121 casino confiscated. The casino did not verify, did not request my documents, they refused me service. I think it's unfair.

Casino only asked me once. "Do you have another account?" I replied that I do not have other accounts.

I've contacted support several times, but all I get is a copy/paste response. "After verified, your funds have been debited from your account in accordance with our management decision. Please do not place invalid bets to avoid this. "

I would be very happy if someone would help me with this! If there is something I have to provide to close this case and finally get my money, I am happy to do it.

 

Read the casino review

4 Responses

ThePOGG
December 27, 2020

Hi andriy79 - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

andriy79
February 22, 2021

Did you manage to contact the casino? Casino has a good rating, I hope they answer to you.

andriy79
April 5, 2021

Hello,

I would be very grateful if you could provide information on the results of my complaint.

Thanks in advance.

ThePOGG
April 25, 2021

Hi andriy79,

Dafabet have failed to maintain a clear and consistent channel of communication throughout this dialogue and this has prevented us facilitating a resolution to this matter. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of further help.

ThePOGG

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Agreement

andriy79 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • DafaBet
  • Isle of Man Gambling Supervision Commission
  • United Kingdom Gambling Commission
  • Asian BGE (Isle of Man) Ltd

December 27, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.