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Dasist - doesnt help me


Found for the Casino - The player is being asked to comply with standard bonus terms and conditions and complete the wagering requirement associated with their bonus.

Player's Complaint


i deposited 20 euro and took the 100% bonus.

the agbs tells me that you start to play with you real money.

i never used the 20 bonus and had a win with my real money of 94 euro, so i was at 114 euro plus the 20 bonus.

now i was told that if i wanne pay out i just am able to pay out 20 euro and all is cancelled. i think they dont know by themselves what to tell me, cause they say this and the next person this. nobody could explain anything yet, so i need help.

i never used or was able to use the bonus money so its logical untouched.

you cant wager something u never used. the agbs says that when a player wanne pay out before playing with the bonus the bonus and the winnings of the bonus money will be cancelled.

and thats what i want, nothing else. the agents doesnt get this. they allways say the bonus has to be wagered or i lose my winnings, they dont get that its with my real money. i have a copy, but its on german.

Read the casino review

1 Responses

User icon
December 6, 2018

Hi rollinsking - welcome to!

Unfortunately there's not going to be anything we can do to help you in this instance. The Dasist bonus terms and conditions are clear in this respect:

"3a. All bonuses, unless otherwise stated, need to be wagered 50 (fifty) times before any funds can be cashed out."


"5. Players can request a withdrawal of their deposits before meeting the wagering requirements, but keep in mind that both the bonus and winnings will be forfeited."

If you want to withdraw before completing the wagering requirements the your bonus and any winnings you have accrued would be forfeit (i.e. you could only withdraw your €20 deposit).

Sorry we cannot be of more help!


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rollinsking consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Dasist
  • Curacao eGaming
  • Direx N.V.

December 6, 2018

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