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Dasist - Mental health, jurisdiction and self exclusion


Declined - The Curacao licenses do not require operators to carry over self-exclusions to other properties on the license. They are single property exclusions.

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Player's Complaint

Based on the multiple times i have contacted direx nv casinos to close my accounts due to jurisdiction and mental health issues, i was able to deposit over 600usd in different direx nv casinos. I have been telling them to block me from all their casinos as i have a mental disorder and backedup by medical certificate. My legal counsel has also issued a demand letter regarding my case. I have included direx nv customer support stating that they have barred me from all sub licenses but not true.

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1 Responses

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October 7, 2019

Hi babyshopph - welcome back!

Unfortunately this is not an issue that we can help you with.

The operators you are complaining about are Curacao licensed - there is no license provision that would require them to carry over a self-exclusion to any property other than the one it is registered at.

Beyond this, if you have already had a legal representative contact the operator there is zero chance that the company will subsequently discuss the complaint with us.

Sorry we cannot be of further help.


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Babyshopph consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Dasist
  • Curacao eGaming
  • Direx N.V.

October 7, 2019

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