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Dasist - Mental health, jurisdiction and self exclusion


Declined - The Curacao licenses do not require operators to carry over self-exclusions to other properties on the license. They are single property exclusions.

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Player's Complaint

Based on the multiple times i have contacted direx nv casinos to close my accounts due to jurisdiction and mental health issues, i was able to deposit over 600usd in different direx nv casinos. I have been telling them to block me from all their casinos as i have a mental disorder and backedup by medical certificate. My legal counsel has also issued a demand letter regarding my case. I have included direx nv customer support stating that they have barred me from all sub licenses but not true.

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1 Responses

October 7, 2019

Hi babyshopph - welcome back!

Unfortunately this is not an issue that we can help you with.

The operators you are complaining about are Curacao licensed - there is no license provision that would require them to carry over a self-exclusion to any property other than the one it is registered at.

Beyond this, if you have already had a legal representative contact the operator there is zero chance that the company will subsequently discuss the complaint with us.

Sorry we cannot be of further help.


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Babyshopph consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Dasist
  • Curacao eGaming
  • Direx N.V.

October 7, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.