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Dasist - prohibit my country and takes 3200 euro

Ruling

Resolved - In the intervening time since this player started playing Dasist Casino has restricted players from the Netherlands. This player has been paid and their account closed.

Player's Complaint

Refused to pay my winnings after they prohibit my country. I made an account in 2016 and played in 2017. I won 3000 euro. I send in all my documents I never got paid.

I played some in beginning 2018. Try to cash out again today. I get the message my account is beeing closed

"Sorry, but you can't make withdrawal. Your account was closed per administration decision due the law of your country."

"It is law of your country, [EDIT].

The website accepts players only from those countries and geographic regions where online gambling is allowed by law. It is the player’s sole responsibility to inquire about the existing gambling laws and regulations of the given jurisdiction before placing bets on the website.

Users from the following countries are not allowed to deposit and play real money games including bitcoins: France, Spain, UK, Israel, Netherlands, Australia, US and its territories.

hxxps://www.dasistcasino.com/terms-and-conditions"

I won the money in 2016-2017 when it was legal. Now they won't pay me anything just copy paste there terms that my country is illegal.

I don't know what to do. I won the money when my country was still legal to play.

They never send me email or anything. If I had funds and they should pay me out and close my account on the moment they prohibit my country. I hope you can help THEPOGG

Read the casino review

4 Responses

ThePOGG
June 20, 2018

Hi LuckyClay - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

ThePOGG
July 11, 2018

Hi LuckyClay,

I've spoken to Dasist Casino about your issue. They inform me that this was an error and that your balance should now be available to withdraw. Can you confirm this?

Thanks,

ThePOGG

ThePOGG
July 18, 2018

Hi LuckyClay,

I'm following-up on the above?

Thanks,

ThePOGG

ThePOGG
July 25, 2018

Hi LuckyClay,

If we haven't heard from you by Friday the 3rd of August I'll assume you consider this issue resolved and close this complaint.

Thanks,

ThePOGG

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Agreement

LuckyClay consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

June 20, 2018

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.