Dealers - Refused payout changing reason for non payment

Hi cjmanning - welcome to ThePOGG.com!

I'll contact the operator and see what I can find out for you. Please bear in mind that due to the time of year this may take a little longer than usual.

Thanks,

ThePOGG

Hi cjmanning,

Just a quick update - while we did receive an initial response from Dealers Casino at the end of December, we've had nothing from them since. I've informed them of a deadline of the 20th of January to respond to this issue.

Thanks,

ThePOGG

Hi cjmanning,

I have managed to get in contact with someone able to fully discuss this issue. They've provided me with both the transaction and play history for the relevant period. Having reviewed this, immediately after receiving a bonus you went on to play Roulette. Unfortunately this is a violation of the following term:

"Bets placed on all versions of the following games will not count towards your wagering requirements: Video Poker, Roulette, Quick Play, Hi Lo Fever, Baccarat & 3 Card Poker. If the player placed bets on any of the games mentioned above before the wagering requirements for the bonus have been met, we reserve the right to withhold any amount in excess of a player’s original deposit from a player’s withdrawal. "

Alongside this, when playing both Roulette and Slots your betting vastly exceeded the following term:

"If the player placed single bets equal to or greater than £5.50 or 15 percent of the bonus amount before the wagering requirements for the bonus have been met, we reserve the right to withhold any amount in excess of the player’s original deposit from a player’s withdrawal. "

Unfortunately with either one of these violations your winnings would be considered void. As such there's nothing we can do about your winnings.

With regard to your deposit, it is our understanding that you have since lost this playing with the casino and in fact have continued on to make other deposits. Can you confirm this? If so we would consider this issue concluded.

Thanks,

ThePOGG

Hi cjmanning,

If we haven't heard back from you by Friday the 27th of January I'll assume you agree with the statements made above and close this complaint.

Thanks,

ThePOGG