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Diamond Club VIP - Wagering

Ruling

Found for the Casino - When you accept a bonus you accept the terms that go with the bonus. The bonus claimed by this player had a maximum allowed win of 10xdeposit and as such that's all the player is entitled to.

Read our Diamond Club VIP Casino Review.

Player's Complaint

On friday 1st june i joined this casino and deposited £20 and they gave me £80 bonus money,after 6 hours of playing i wagered the £4000 plus and successfully won £1398 so i withdrew it,then after submitting my documents today they said im only entitled to 220 euros which is 10× the amount wagered now im so upset as i never new this as i played on their other sites and deposited there too so should that count

Read the casino review

1 Responses

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ThePOGG
June 4, 2018

Hi Butcherboy2 - welcome to ThePOGG.com!

Unfortunately there's nothing we can do to help you in this situation. When you accept a bonus you are agreeing to the terms and conditions associated with this bonus. In this instance Diamond Club VIP carry the following term:

"This bonus is given in good faith by DiamondClubVIP in order to familiarize yourself with what we have to offer, therefore, the winnings for this bonus are set to a maximum of ten (10X) times your first deposit."

The term is clear and the operator are within their rights to enforce it. Your play with other brands is not relevant.

You should also be aware that as a UK citizen you should only be playing with UKGC licensed operators. Diamond Club VIP do not have a UKGC license and as such are breaking UK law by accepting your play.

Sorry we couldn't be of more help.

ThePOGG

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Butcherboy2 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

June 4, 2018

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