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Diamond Club VIP - Missing deposit

Ruling

Found for the Player - Diamond Club VIP Casino have enforced terms that we have reason to believe breach EU consumer law. We strongly advise players to avoid this group.

Read our Diamond Club VIP Review.

Player's Complaint

I played on https://www.diamondclubvip.com/

I made 6 deposits and won 2562 Euro requested withdrawal and they declined for the reason of irregular game. In the account history, there are only 4 deposits. I did not breach the Terms and Conditions as my last deposit in play was 150 euro, and max bet 20 euro.

Please look at all attached files. They are including 6 emails confirming the deposits were made, and withdrawal request.

I also attached my bank statement that the money were sent to them. I also attached the original email in txt file, it is from google, and It is a proof that I received this email from them.

Could you please help me to sort that out.

I look forward to hearing from you.

My username in the casino is: [EDIT] password: [EDIT]

Please help

Best Regards,

[EDIT]

Read the casino review

3 Responses

User icon
ThePOGG
August 30, 2017

Hi radeksz - welcome to ThePOGG.com!

Firstly, I've removed your password from your post. While I appreciate the trust you show providing us with this you should NEVER share your password with anyone. I would in fact encourage you to change your password now.

Secondly I need to make you aware that as a UK citizen you should not be playing with any operator that does not hold a UKGC license. Diamond VIP Club Casino do not have a UKGC license and are breaking UK law by accepting your play.

This leads me on to my next point - Ramses Gold are part of the Game Tech Group N.V. This is one of the most widely Blacklisted groups in operation today and are Blacklisted here. Due to this they are routinely non-responsive to complaints posted at this site.

I'd strongly encourage you to disengage from any future play with this operator!

We will attempt to contact the operator to discuss this issue, but you need to understand from the outset that the chances of us being able to help you are very low.

Thanks,

ThePOGG

User icon
ThePOGG
September 6, 2017

Hi radeksz,

I just wanted to let you know that we have managed to contact DiamondClubVIP (actually a different casino to DiamondVIPClub). They are going to look into this issue for you but the relevant member of personnel to review this issue is changing location at the moment, so there will be a delay of a couple of weeks.

Thanks,

ThePOGG

User icon
ThePOGG
November 8, 2017

Hi radeksz,

I've had some basic feedback on your case. This issue relates to a term that we've reason to believe is non-valid under EU consumer law. However the operator have shifted their operation outside of the EU and are insistent that the term is perfectly valid.

We don't agree with this position at all, but I'm afraid experience has shown that this group will not change their position on this issue.

As such there's nothing further we can do to help you. Sorry!

ThePOGG

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radeksz consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

August 30, 2017

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