Diamond Club VIP - Missing deposit
Found for the Player - Diamond Club VIP Casino have enforced terms that we have reason to believe breach EU consumer law. We strongly advise players to avoid this group.
Read our Diamond Club VIP Review.
I played on https://www.diamondclubvip.com/
I made 6 deposits and won 2562 Euro requested withdrawal and they declined for the reason of irregular game.
In the account history, there are only 4 deposits. I did not breach the Terms and Conditions as my last deposit in play was 150 euro, and max bet 20 euro.
Please look at all attached files. They are including 6 emails confirming the deposits were made, and withdrawal request.
I also attached my bank statement that the money were sent to them. I also attached the original email in txt file, it is from google, and It is a proof that I received this email from them.
Could you please help me to sort that out.
I look forward to hearing from you.
My username in the casino is: [EDIT] password: [EDIT]
the casino review
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Hi radeksz - welcome to ThePOGG.com!
Firstly, I've removed your password from your post. While I appreciate the trust you show providing us with this you should NEVER share your password with anyone. I would in fact encourage you to change your password now.
Secondly I need to make you aware that as a UK citizen you should not be playing with any operator that does not hold a UKGC license. Diamond VIP Club Casino do not have a UKGC license and are breaking UK law by accepting your play.
This leads me on to my next point - Ramses Gold are part of the Game Tech Group N.V. This is one of the most widely Blacklisted groups in operation today and are Blacklisted here. Due to this they are routinely non-responsive to complaints posted at this site.
I'd strongly encourage you to disengage from any future play with this operator!
We will attempt to contact the operator to discuss this issue, but you need to understand from the outset that the chances of us being able to help you are very low.