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Dinkum Pokies - not recieving payout

Ruling

Resolved - Dinkum Pokies have provided sufficient explanation for why there were reductions in the payouts experienced by this player.

Read our Dinkum Pokies Casino Review.

Player's Complaint

i have tried to withdraw and they keep making up excuses and not paying out the full amounts of my withdrawals and then charge $135.00 to recieve $76 when i asked they kicked me out please help thanks

Read the casino review

2 Responses

User icon
ThePOGG
January 24, 2020

Hi blurt - welcome to ThePOGG.com!

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

User icon
ThePOGG
February 21, 2020

Hi blurt,

I've discussed this issue with Dinkum Pokies. You have made 3 withdrawals:

- $1100 from bonus code MATCHFRI. This bonus came with a max withdrawal of $500 for Silver Tier players and as such was reduced to $500.

- $135 - terms state that withdrawals of less than $500 will carry a $35 fee so $100 was paid.

- $485 from loyalty points. Silver Tier players are allowed to withdraw a maximum of $250 from loyalty point redemptions.

Does the above make clear what has happened here?

Thanks,

ThePOGG

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Agreement

blurt consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Dinkum Pokies

January 24, 2020

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