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Dinkum Pokies – not recieving payout

Ruling

Resolved - Dinkum Pokies have provided sufficient explanation for why there were reductions in the payouts experienced by this player.

Read our Dinkum Pokies Casino Review.

Player's Complaint

i have tried to withdraw and they keep making up excuses and not paying out the full amounts of my withdrawals and then charge $135.00 to recieve $76 when i asked they kicked me out please help thanks

Read the casino review

2 Responses

ThePOGG
Jan 24, 2020

Hi blurt - welcome to ThePOGG.com!

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

ThePOGG
Feb 21, 2020

Hi blurt,

I've discussed this issue with Dinkum Pokies. You have made 3 withdrawals:

- $1100 from bonus code MATCHFRI. This bonus came with a max withdrawal of $500 for Silver Tier players and as such was reduced to $500.

- $135 - terms state that withdrawals of less than $500 will carry a $35 fee so $100 was paid.

- $485 from loyalty points. Silver Tier players are allowed to withdraw a maximum of $250 from loyalty point redemptions.

Does the above make clear what has happened here?

Thanks,

ThePOGG

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Agreement

blurt consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Dinkum Pokies

January 23, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.