Don's Casino - Non payment of winnings
Found for the Player - Alpha Interactive Solutions enforce a group wide self exclusion policy without checking registrations allowing them to retain losses and void winnings.
Read our Don's Casino Review.
This casino has ripped me off for £2,600 between dons and split aces both run by alpha interactive solutions. I had another account spicy wins and my husband decided to enter my account and basically self exclude me ( this company is not affiliated with gamstop So refused to return deposits but close the account. With out knowing he had done this I then opened 2 further accounts assuming the block was an error on spicy. I won 1,900 euros on dons and 1,000 euros on split aces. I made the with drawl had been told I woukd get them in 5 days the to my horror both accounts were blocked and my winnings dissolved. My anger is that is I had been blocked and these were sister company's even tho I was told there was no connection at all countless times by chat ops. I was able to deposit and spend hours winning the money only to not recive it I told them the situation with my husband but they didn't care they gave me one deposit back from split aces but dons did not provide the same. They wouldn't give deposits back when my husband self excluded me against my will due to not being affiliate with gamstop yet they were quick to bring it up when they didn't want to pay out.
So now I'm €2,600 down and absolutly fuming they seem to think they are a law in too them selves.
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