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Don’s Casino – None winnings

Ruling

Found for the Player - Despite our repeated efforts to contact Don's Casino to discuss this issue we have received no response whatsoever from the operator.

Read our Don's Casino Review.

Player's Complaint

Hi I was placing bets on the slots machines with a casino called Don's casino online, I won 3600 euro and was pending withdrawal with documentation which I sent, then after a few days I deposited again and won another 8000 euro, so because i could only have one withdrawal at a time i cancelled my 3600 withdrawal and added the 8000 to that so i was withdrawing 11600 and that also was pending, again later on after a couple of days I deposited 130 euro and played with this while my 11600 was pending and then because I breached the terms and conditions by placing a bet the same amount as my deposits they cancelled my winnings and put 130 euro back into my account and explained in a brief message that I have been refunded my deposit after breaching the terms and conditions, I complained tried to withdraw the 130 and they have also cancelled that and removed all evidence from my transaction history, balance and game history, I wouldn't mind but I spent a lot of money on deposits on the thought of getting my winnings, please help me with my complaint I have some photographic evidence and emails to prove this and to take as high as I possibly can, thankyou, if it helps my username is [EDIT], email is [EDIT] and the casino is Don's casino

Read the casino review

2 Responses

ThePOGG
Jan 07, 2020

Hi djcorn - welcome to ThePOGG.com!

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

ThePOGG
Feb 09, 2020

Hi djcorn,

Sadly despite repeated efforts to contact this operator to discuss your issue we have received no response to our questions. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of further help.

ThePOGG

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Agreement

djcorn consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Don’s Casino
  • Curacao eGaming
  • Alpha Interactive Solutions N.V.

January 6, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.