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Dr Slot - Havent received winnings

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Dr Slots Casino Review.

Player's Complaint

Still waiting for my withdrawal. Won 620 pounds on 21/08/2020 and sent the documents that they required. On 13th October at 723pm I received a text saying that my withdrawal had been processed. I went onto live chat a week later and they said they require a payslip from me, This was sent on 27th October and I'm still waiting to hear back from them.

Read the casino review

4 Responses

User icon
ThePOGG
November 12, 2020

Hi penstermac - welcome to ThePOGG.com!

With the greatest of respect you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 20th of November let us know and I'll contact the operator on your behalf.

Thanks,

ThePOGG

User icon
ThePOGG
November 21, 2020

Hi penstermac,

Are you still experiencing issues?

Thanks,

ThePOGG

User icon
ThePOGG
November 29, 2020

Hi penstermac,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
December 6, 2020

Hi penstermac,

If we haven't heard from you by Friday the 18th of December I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

penstermac consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Dr Slot
  • United Kingdom Gambling Commission
  • In Touch Games Ltd

November 12, 2020

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