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Dream Palace – Refund

Ruling

Declined - The UKGC reserve the management of Responsible Gambling related complaints to their own team.

Read our Dream Palace Casino Review.

Player's Complaint

Hi.i deposit money on dream palace casino with registered GameStop mail adress.i was using my name but my partner's mail adress which is registered with GameStop.they closed my account .I was asking for money refund but they declined.can you help me get money back as that mail adress is with GameStop.

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1 Response

ThePOGG
Jan 03, 2020

Hi kippp - welcome to ThePOGG.com!

Unfortunately there is nothing we can do to help you in this circumstance. The UKGC restrict management of complaints of this nature to themselves. As such all we can do is recommend you contact the regulator.

You may want to consider our free Responsible Gambling app BetBlocker which will allow you to restrict your internet capable devices from accessing over 6.9k gambling operator sites.

Sorry we cannot be of further help.

ThePOGG

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Agreement

kippp consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Dream Palace
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • ProgressPlay Limited

January 2, 2020