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Dream Palace - Refund


Declined - The UKGC reserve the management of Responsible Gambling related complaints to their own team.

Read our Dream Palace Casino Review.

Player's Complaint

Hi.i deposit money on dream palace casino with registered GameStop mail adress.i was using my name but my partner's mail adress which is registered with GameStop.they closed my account .I was asking for money refund but they declined.can you help me get money back as that mail adress is with GameStop.

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1 Responses

January 3, 2020

Hi kippp - welcome to!

Unfortunately there is nothing we can do to help you in this circumstance. The UKGC restrict management of complaints of this nature to themselves. As such all we can do is recommend you contact the regulator.

You may want to consider our free Responsible Gambling app BetBlocker which will allow you to restrict your internet capable devices from accessing over 6.9k gambling operator sites.

Sorry we cannot be of further help.


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kippp consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Dream Palace
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • ProgressPlay Limited

January 3, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.