Dream Vegas - Accusation of breach

Hi onatralsu1 - welcome to ThePOGG.com!

As we are the ADR for the White Hat Gaming license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

https://thepogg.com/terms-of-use-for-dispute-resolution-service/

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Before we go any further - what games were you playing?

Thanks,

ThePOGG

Hi onatralsu1,

Thank you for your email. I can see from your screen shots that you were playing Buffalo Rising. This game includes a bonus buy feature that places a single bet of 100x your standard bet to automatically trigger the bonus feature:

This would match exactly with the €80 wagers that are recorded in your play history. Did you buy a bonus feature?

Thanks,

ThePOGG

Hi onatralsul,

I'm following-up on the above?

Thanks,

ThePOGG

Hi onatralsul,

If we haven't heard from you by Friday the 17th of January I'll assume you no longer require our assistance with this issue and close this complaint.

Thanks,

ThePOGG