Dream Vegas - Withdrawal
Resolved - Both the submitting complainant and Dream Vegas Casino have informed us that this issue has been resolved and the player has received their funds.
Read our Dream Vegas Casino Review.
tried so many times withdrawing from my cash balance at Dream Vegas thru "mastercard"same method I deposit before but always says my withdrawal transactions are not permitted always. I don't have bonus balance.
Their responses says withdrawal method not allowed in the future, talk to my bank, manually update my bank details.
First, I go to my bank, bank says no problem, I ask banking details and send to them through email a certificate/ letter to dream vegas with my bank account and hoping they could manually withdraw it and deposit to my account and yet no replies.
Second, manually updating my bank account details in My Accounts section in casino account as an alternate payment method is asking for an IBAN, in my country Philippines banks are using Swift code and everytime I try to input it says invalid, system do not accept
I chat with the support says they are not allowed to withdraw manually on my casino account, also the accounts team is not responding. Please help
the casino review
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Hi ransrusky824 - welcome to ThePOGG.com!
As we are the ADR for the White Hat Gaming license under the Malta Gaming Authority license there is certain information we have to provide you now.
– Use of this service does not preclude your seeking redress through court proceedings .
– This service is free to use for both the complainant and operator.
– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).
– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.
If you have any questions about the above, let me know.
I'll contact the operator and see what we can find out for you.