Dream Vegas - Withholding payment

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

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Player's Complaint

I received an email on November 19th that my withdrawal has been processed. After 9 days DreamVegas emailed me stating the deposit was declined by my bank and I would need to send them documentation of my bank account . I had recently received deposits by DreamVegas to this account. I replied to the email with the requested documents. They haven’t got back to me so I reached out via chat. They’re saying they can’t reprocess the payment and keep saying that their payments team is not available to process any payments. Please assist me with this.

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5 Responses

thepogg

November 30, 2022

Hi JustinZeus - welcome to ThePOGG.com!

With the greatest of respect, you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 9th of December let us know and we'll contact the operator on your behalf.

Thanks,

ThePOGG

JustinZeus

November 30, 2022

Thank you, I will do.

thepogg

December 10, 2022

Hi JustinZeus,

Are you still experiencing issues?

Thanks,

ThePOGG

thepogg

December 17, 2022

Hi JustinZeus,

I'm following-up on the above?

Thanks,

ThePOGG

thepogg

December 24, 2022

Hi JustinZeus,

If we haven't heard from you by Friday the 6th of December we will assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG