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Dreamz - 7000 withdrawl

Ruling

Resolved - Dreamz Casino have informed us that this player has been paid. The player has been non-responsive to our requests for updates so we assume they are happy.

Read our Dreamz Casino Review.

Player's Complaint

Well I've been waiting for damb near a month for my bank transfer my bank searched for it found nothing. The casino asked for my bankstatement I gave them one also I gave a letter from my bank. They tell me there was a error okay then put the money back in my account yeah no they haven't done it they haven't done nothing for me. They won't get back to me this is so unfair

Read the casino review

5 Responses

thepogg
June 13, 2021

Hi casinoedmontongirl - welcome to ThePOGG.com!

Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As we are the ADR for the MT Secure Trade license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

casinoedmontongirl
June 13, 2021

i contacted mga and they told me to contact u guys

thepogg
June 20, 2021

Hi casinoedmontongirl,

Our understanding is that the withdrawal was declined by your bank due to an error with the provided account number. The funds were returned to your account, you have played with them and have now submitted another withdrawal.

We would appreciated it if you could confirm when you receive your funds.

Thanks,

ThePOGG

thepogg
June 27, 2021

Hi casinoedmontongirl,

Have you received your funds?

Thanks,

ThePOGG

thepogg
July 4, 2021

Hi casinoedmontongirl,

If we haven't heard from you by Friday the 16th of July I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

casinoedmontongirl consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Dreamz
  • Malta Gaming Authority
  • MT SecureTrade Limited

June 12, 2021

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.