Dreamz Casino - no response
Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.
Read our Dreamz Casino Review.
I made a deposit of 250 euro on the 16th of april. The deposit cleared from my bankaccount but was never added to my dreamz-account. I reached out through the chat and was told i had to be patient as it could take some days. After severall weeks i contacted again through the chat and asked what to do.
The casino asked for a complete transactionhistory form my bankaccount starting on april 16th. Yhe next day i send this. There was no reply.....
After a month i asked again why there was no reply and surprise: there was no reply.
The casino simply refuses to answer......
I hope you can help
the casino review
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Hi jantjebeton - welcome to ThePOGG.com!
Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.
As we are the ADR for the MT Secure Trade license under the Malta Gaming Authority license there is certain information we have to provide you now.
– Use of this service does not preclude your seeking redress through court proceedings .
– This service is free to use for both the complainant and operator.
– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).
– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.
If you have any questions about the above, let me know.
I'll contact the operator and see what we can find out for you.