Dreamz - Customer service ignorance

Hi Observer - welcome to ThePOGG.com!

When did you make this deposit?

Thanks,

ThePOGG

04/01/2023

I can provide a receipt if needed.

Hi Observer,

If we haven't heard from you by Friday the 27th of January we will assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

Hi Observer,

Apologies - the previous message was an error. We'll contact the operator and see what we can find out for you.

Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

Thanks,

ThePOGG

Hi Observer,

Before we contact the operator - are you still experiencing issues?

Thanks,

ThePOGG

Hi Observer,

I'm following-up on this above?

Thanks,

ThePOGG

Hi Observer,

If we haven't heard from you by Friday the 17th of February we will assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG