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Hi Igor420 - welcome to ThePOGG.com!

Please ensure you have read our <a href="https://thepogg.com/how-to-report-complain-about-an-online-casino/">Complaint Guidance</a> to ensure that you fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

Hi Igor420,

Have you received any emails from this operator?

Thanks,

ThePOGG

Hey,

Yes I have, all of which more or less are the same thing as thank me for my email and say eventually the same thing; Your request has been noted but there is no response from the refund team about the matter yet and we will email you as soon as there is an update. There was an email maybe three weeks ago where they asked me to provide my banking details, but there still has not been any advance of any kind after I provided this information.


Thanks,
Igor420

Hi Igor420,

Please forward the most recent of these emails on to <a href="mailto:complaints@thepogg.com">complaints@thepogg.com</a>.

Thanks,

ThePOGG

Hi Igor420,

I'm following-up on the above?

Thanks,

ThePOGG

Hi Igor420,

If we haven't heard from you by Friday the 22nd of July I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

I made two deposits about a month ago, and the casino's email confirmation somehow got stuck. I have tried many things so I could complete the confirmation with no luck. I have contacted the customer service multiple times and they have replied, but replies are always "your case has been forwarded to the branch taking care of such requests, we will contact you when there is an update". I have sent my bank account details which they requested like three weeks ago, but there has not been an update or response other than these customer service replies and that first deposit I made is already like a month ago.

Dreamz - Deposit made, registration stuck, refunding is taking ages

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