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Dreamz - No Withdrawal option

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Dreamz Casino Review.

Player's Complaint

Hi

I made two deposite on total 3200NOK to Dreamz.

I made the deposite through VISA. I was lucky and won 10500NOK.

When i wanted to order a withdrawal, there are actually no withdrawal options.

I have been in contact with Dreamz 3 times now and still no withdrawal options.

So basicly the custumers can deposite to the casino, but cant order withdrawal.

For me that seems like scam. Can you please contact them for me?

Read the casino review

3 Responses

User icon
thepogg
May 12, 2021

Hi Plutojenta5 - welcome to ThePOGG.com!

Have you engaged with the operator's complaints policy as detailed in their terms of use?

Thanks,

ThePOGG

User icon
thepogg
May 23, 2021

Hi Plutojenta5,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
thepogg
May 29, 2021

Hi Plutojenta5,

If we haven't heard from you by Friday the 11th of June I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

Plutojenta5 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Dreamz
  • Malta Gaming Authority
  • MT SecureTrade Limited

May 12, 2021

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