Dreamz - Refuse withdraw without using Neteller/Skrill
Resolved - Both the submitting complainant and Dreamz Casino have informed us that this issue has been resolved and the player has received their funds.
Read our Dreamz Casino Review.
I reviewed some casinos at Askgamblers.com and saw this casino. I read their rules and they stated that you can deposit and withdraw with MasterCard, Visa, Trustly, Skrill, Neteller, EcoPayz, Paysafe Card and more. So in good faith and as I have been an active gamblers for over 15 years I went in, opened an account, made a deposit with my Visa/Revolut of 15000 NOK and only on Jackpot6000. When I was finished playing my total balance was 16000NOK. I tried to withdraw but didn't have any option at all, it was all blank. I contacted livechat and talked with a guy named [EDIT]. He stated that there is no other way to withdraw then Neteller or Skrill.
I told him that I cloed my Neteller and Skrill accounts for many years ago and if we could find another solution. I even told him he could keep the 1000NOK that I won but refund the rest. They still refuse to do anything about it and now my money is locked in their casino.
At best this is very misleading and they should state that there is not possible for me to withdraw with the same method I made a deposit. I have sent Neteller and Skrill an email and trying to reopen my accounts but I do not know if that is possible.
Sorry about the long message. [EDIT] from MGA told me to contact you guys.
Thank you in advance no matter what the outcome will be.
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