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Dreamz - Verification and payment not possible

Ruling

Resolved - The submitting complainant has informed us that this issue has been resolved and that they have received their funds.

Read our Dreamz Casino Review.

Player's Complaint

I deposited about € 800 at Dreamz on May 29th and made a profit in the middle four-digit range. On May 29th at 11:00 am I uploaded the documents for verification and arranged for a payment. Unfortunately I haven't been verified until today. The support email said that it could take a maximum of 72 hours. But these have now been exceeded significantly and I don't know anything from any other casino. I am only put off by the support and I think that I will stop there so that I can lose everything.

Read the casino review

7 Responses

User icon
ThePOGG
June 5, 2020

Hi lolo777 - welcome to ThePOGG.com!

With the greatest of respect you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 19th of June let us know and I'll contact the operator on your behalf.

Thanks,

ThePOGG

User icon
Lolo777
June 5, 2020

Hello thePOGG-Team,

first of all thank´s for the help. I will wait till 19th of June and inform you if nothing has happened.

User icon
Lolo777
June 8, 2020

Hi,

I just received a friendly message from the support manager apologizing. I was also told that I had to upload the documents again and then it should work. There was also compensation for me, which I find very commendable! I will contact you again when I am verified. But now I think nothing should go wrong :)

User icon
ThePOGG
June 9, 2020

Hi Lolo777,

That's great news and thanks for letting us know. I'll hold this complaint open until you confirm that the issue has been resolved.

Thanks,

ThePOGG

User icon
ThePOGG
June 16, 2020

Hi Lolo777,

Have you received your funds?

Thanks,

ThePOGG

User icon
Lolo777
June 16, 2020

i received my funds. Thank´s for the help :)

User icon
ThePOGG
June 19, 2020

Hi Lolo777,

Thanks for letting us know - it is appreciated!

ThePOGG

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Agreement

Lolo777 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Dreamz
  • Malta Gaming Authority
  • MT SecureTrade Limited

June 5, 2020

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