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Drueck Glueck – Winnings held

Ruling

Found for the Player - Drueck Glueck Casino have made clear that they will not discuss complaints with this service. As such this case is found for the player.

Read our Drueck Glueck Casino Review.

Player's Complaint

Hi,

I won just over £26k at the casino Drueck Glueck.

I registered on the website on the 5th of November 2018 and on the 6th I opened the slot Happy Halloween to find 60 free spins.

I won £195 from these free spins then proceeded to win £26k on their website.

The casino are saying the free spins were given in error and because I didn’t validate my email all winnings are void.

These spins were across all Skill on Net websites who operate Drueck Glueck.

Some players have been paid by Skill on Net who received the free spins as well.

I have been to ecogra, who have upheld the decision of the casino which I find totally unreasonable and unfair considering the above.

Kind regards,

[EDIT]

Read the casino review

2 Responses

ThePOGG
Feb 07, 2019

Hi redstar - welcome to ThePOGG.com!

Unfortunately you've chosen to play with a group that are Blacklisted with this service and who are commonly non-responsive to complaints submitted to us. While we will try to contact the operator on your behalf you should be aware that the chances of a successful mediation are low.

Thanks,

ThePOGG

ThePOGG
Feb 22, 2019

Hi redstar,

Drueck Glueck have responded making clear that they will not discuss this complaint with our service.

All we can recommend you do at this point is contact the operator's ADR eCOGRA.

Sorry we could not be of more help!

ThePOGG

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Agreement

redstar consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • DrueckGlueck
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • Skill on Net Ltd

February 6, 2019