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Drueck Glueck – Winnings held

Ruling

Found for the Player - Drueck Glueck Casino have made clear that they will not discuss complaints with this service. As such this case is found for the player.

Read our Drueck Glueck Casino Review.

Player's Complaint

Hi,

I won just over £26k at the casino Drueck Glueck.

I registered on the website on the 5th of November 2018 and on the 6th I opened the slot Happy Halloween to find 60 free spins.

I won £195 from these free spins then proceeded to win £26k on their website.

The casino are saying the free spins were given in error and because I didn’t validate my email all winnings are void.

These spins were across all Skill on Net websites who operate Drueck Glueck.

Some players have been paid by Skill on Net who received the free spins as well.

I have been to ecogra, who have upheld the decision of the casino which I find totally unreasonable and unfair considering the above.

Kind regards,

[EDIT]

Read the casino review

2 Responses

ThePOGG
Feb 07, 2019

Hi redstar - welcome to ThePOGG.com!

Unfortunately you've chosen to play with a group that are Blacklisted with this service and who are commonly non-responsive to complaints submitted to us. While we will try to contact the operator on your behalf you should be aware that the chances of a successful mediation are low.

Thanks,

ThePOGG

ThePOGG
Feb 22, 2019

Hi redstar,

Drueck Glueck have responded making clear that they will not discuss this complaint with our service.

All we can recommend you do at this point is contact the operator's ADR eCOGRA.

Sorry we could not be of more help!

ThePOGG

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Agreement

redstar consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • DrueckGlueck
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • Skill on Net Ltd

February 6, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.