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Dublin Bet - missing deposit

Ruling

Found for the Player - After extended dialogue with the operator about this issue this report requires clarification.

The player appears to have made an error. The issue that they submitted a complaint about actually occurred at Casino Estrella and appears to have been resolved. However, during the discovery process for this matter, a second issue - involving this operator voiding of a larger balance - came to light. We can see no legitimate grounds for the operator to have withheld payment and as such this complaint ruling will still favour the player.

Read our Casino Estrella Review.

Player's Complaint

Good day! I am in conflict with Dublinbet Casino.

On October 11, 2020, I refilled my account with $ 50 via Skrill. I did not carry out any game activity. The casino unilaterally blocked my account. The funds were not credited to my account. Due to the fact that my account is blocked, I would like to receive funds to my Skrill payment wallet, from which I made a deposit.

I have repeatedly written to the casino in the hope of settling the situation, but the casino does not want to communicate and ignores my messages.

I ask you to help.

Read the casino review

5 Responses

User icon
thepogg
August 5, 2021

Hi nismo33 - welcome to ThePOGG.com!

Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

User icon
nismo33
August 16, 2021

Hello, I contacted the Skrill team to clarify information regarding my $ 50 sent to Dublinbet casinos. Please provide an email address to which I can send a screenshot of the response from Skrill and screenshots of my correspondence with the casino.

User icon
thepogg
September 5, 2021

Hi nismo33,

We have discussed this matter with the operator and reached an impasse. Having reviewed the information that the operator has provided, it seems likely that you have been engaged in activities that no casino is going to be pleased about and that are effectively certainly going to result in a dispute. However, neither the evidence provided nor the terms cited are strong enough in our professional opinion to justify non-payment. The operator has refused to change there position so sadly there is nothing further we can do to assist you.

We would appreciate it if you do not bring us any further cases of this nature. They expend our resources on matters that are entirely of your own creation.

ThePOGG

User icon
nismo33
September 8, 2021

Good day!

Thank you for your message.

You confirm that the actions of the casino to not credit my funds in the amount of $ 50 are illegal, do I understand correctly?

User icon
thepogg
September 11, 2021

Hi nismo33,

If you want a legal ruling you would have to take your case through the appropriate courts.

We are simply saying that this service will not support the operator's actions.

ThePOGG

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Agreement

nismo33 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Dublin Bet
  • Curacao
  • Malta Gaming Authority
  • MTM CORP

August 3, 2021

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