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Dublinbet - error mislead

Ruling

Found for the Player - Dublin Bet appear to have chosen not to pay multiple players based solely on the facts that they are from the same country and played the same game.

Read our Dublin Bet Casino Review.

Player's Complaint

I opened an account at dunlinbet 4 months ago.

My account was verified and did not use bonuses

I deposited via neteller ewallet system 500 usd

I requested 1000 to withdraw

After some time the operator [EDIT] showed me there was a typing error

I was born on july 11th 1954 but she said at my personal info there was another date of birth which was july 1st 1994

They alleged I placed false personal data and closed my account

I told them it was a mistake at typing which was not noticed by your security section when they approved my docs

They reach a final decision to close and confiscate

Both me and casino docs section missed when checked my birth date.

Eventhoug I made this

Mistake I would by overage no matter july 1954 or july 1994

What would be my intention to place a false date of birth and sent my docs agter that showing the truth

I expect dublinbet.com changes its resolution and send my 3000 to my neteller account

Read the casino review

3 Responses

ThePOGG
December 10, 2018

Hi terepogg - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

terepogg
December 10, 2018

Thank you

I did not mean to place false personal data

And they have missed when they verified my docs because they did not check my birth date

ThePOGG
February 19, 2019

Hi terepogg,

I've discussed this issue at length with the operator. They have identified a number of accounts playing the same game as you. While this activity, nothing that we've seen suggests that there is anything in this activity that would constitute a breach of operator term. We have informed Dublin Bet of this and they have now become non-responsive. I now have no reasonable expectation of this changing.

The only suggestion we could make at this stage is that you contact Dublin Bet's regulator, Curacao eGaming, but I will be frank in stating that we have yet to see any player actually assisted in resolving an issue with one of their licensees by this body.

Sorry we could not be of more help!

ThePOGG

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Agreement

terepogg consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Dublin Bet
  • Malta Gaming Authority
  • Curacao eGaming
  • MTM CORP

December 10, 2018

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.