Dunder - Non-payment of winnings
Ruling
Declined - Despite warnings this player had continued rude and disrespectful communications and ultimately attempted to threaten this service to coerce us. We will not tolerate this type of behaviour.
Read our Dunder Casino Review.
Player's Complaint
very simply September 9th 20 to 5 in the evening I won $250 from Dunder casino with $20 I deposited without any use of any of their promotions Weather by free spins matches to what I deposit or bonuses I won the first withdrawal I pulled out was $250 and that again was at about 20 to 5 in the evening then again on September 10th at about 3 in the morning which is I mean immediately after than I thought muesli I won $352 neither has been paid to me both again where one without any use of their bonuses or promotions I've been trying to retrieve my money from them since the day that they sent me the message telling me my winnings were on the way they told me it would take 2 to 3 days instead of telling me what they're telling me today on the 8th day where they're telling me because International Bank transfer could take longer but they didn't tell me that at first they didn't tell me anything of the sort then on the third day when I ask them where my money was they told me it could take an extra two days so I'm still somewhat, at that time but the more they lied to me the more upset I got and the more I had to listen to that automated system of theirs it just makes people more angry and hope that people will give up while on the United States Marine I'm disabled because of it and this is what I have to deal with are UK casino that states that it's Canadian one of the only reasons I played it was because they said they were Canadian so I figured it wouldn't take any time to get the money to me verses if it came from the UK but they didn't want me to know that or something because they didn't tell me it was a International Bank thing and every time I ask them for I got no response received your how is that supposed to help me at all because I can't enter that number to find out where situation stands so after the 4th day he told me for sure the money Friday watch my account over the weekend because of riding the money didn't show up and again one email to reply to me and then again today they request that I provide them with my bank statement from the 9th to the 14th or something like that either way I gave them from the 1st of September to today's date old I apologize they ask for from the 9th to today's date which I gave them I gave them my online banking information and I gave them pictures of the bank manager giving me the statement photos of the statement from the bank and then I get an email telling me that it's an international bank transfer and it may take longer I said I don't understand why you wouldn't have told me that to begin with then I asked can somebody please tell me what happened with my money why would you send somebody $652 and not have a tracking number for it you wouldn't and neither would day I'll asking for some help here I'm entitled to my money I won it fair and square and this casinos trying to do everything they can out of out of pain and that's not fair they took my money quick enough why can't they pay back quick enough please help it's not much good when you're talking to a machine 24/7 every time you send an email you received your email but again you can't enter that number anywhere to find out what it means so what's the point I must have 25 emails from this company that just say thank you for your email somebody will get back to you shortly but yet nobody gets back to you so I'd like to know how all these people were viewed this company with all these stars because in all honesty when I find out over the weekend that there's some people in the UK actually a couple of hundred people in the UK that are owed money by this casino and they're all over the age of 65 it kind of makes me wonder what they're up to again please help I'm not in the situation where I can afford not to have this money I have $0.49 in the bank and then I'm living in a motel right now because my apartment is not ready till the 1st and I haven't been able to work because I'm disabled and Ontario Disability doesn't pay me enough to stay in a motel again please speak with Thunder casino and get my money please if I've done something wrong then let me know but I am sure you I have done nothing wrong except for play their Casino what a mistake we're stay away that's my opinion
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Hi Madmanrc - welcome to ThePOGG.com!
While we'll be happy to contact Dunder on your behalf, the reality is that our contact is unlikely to make any difference to a payment delays of this nature. While any operator can process a payment promptly and within their stated time frame, no operator can guarantee that the banks involved will not create their own delays. We'll contact the operator but in all likelihood this issue will resolve itself with a little patience.
Thanks,
ThePOGG