Dunder – Owed money and cessation of communication
Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.
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I tried to withdraw from Dunder Casino the $900.00 CDN that I won. I keep trying to send them my bank account information, which they keep deeming fraudulent/manipulated, so I have kept trying to get more documentation from my bank. Now Dunder has removed my "Chat with a representative for help" ability and they refuse to answer my emails. I understand that they need to make sure my bank account is legitimate, but without any means of communication, I cannot find out if they still need more documents, or what else I have to do, or even if there is anything else I can do. I did not use foul language nor threats in any communication, just all capital letters. I have no idea how to get my winnings from them.
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