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Dunder - Owed money and cessation of communication

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.

Read our Dunder Casino Review.

Player's Complaint

I tried to withdraw from Dunder Casino the $900.00 CDN that I won. I keep trying to send them my bank account information, which they keep deeming fraudulent/manipulated, so I have kept trying to get more documentation from my bank. Now Dunder has removed my "Chat with a representative for help" ability and they refuse to answer my emails. I understand that they need to make sure my bank account is legitimate, but without any means of communication, I cannot find out if they still need more documents, or what else I have to do, or even if there is anything else I can do. I did not use foul language nor threats in any communication, just all capital letters. I have no idea how to get my winnings from them.

Read the casino review

4 Responses

User icon
ThePOGG
August 11, 2020

Hi notawinner - welcome to ThePOGG.com!

As we are the ADR for the MT Secure Trade license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
ThePOGG
August 20, 2020

Hi notawinner,

Dunder Casino inform us that you have been paid. Can you confirm receipt of your funds?

Thanks,

ThePOGG

User icon
ThePOGG
August 27, 2020

Hi notawinner,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
September 3, 2020

Hi notawinner,

If we haven't heard from you by Friday the 11th of September I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

Notawinner consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Dunder
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • MT SecureTrade Limited

August 11, 2020

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