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Dunder - Withdraw

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.

Read our Dunder Casino Review.

Player's Complaint

My money dunder owes me they wont give it to me no matter what i sent id and all verications they owe me 1200 dollars help plz

Read the casino review

3 Responses

ThePOGG
May 11, 2020

Hi jayce - welcome to ThePOGG.com!

As we are the ADR for the MT Secure Trade license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

Before we will be able to do anything to assist you are going to need to address several issues with your submission.

Firstly as you have chosen a different casino than the one you are complaining about your are going to have to confirm that you provide your permission for ThePOGG.com Ltd to share your personal information with the following organisations and that you grant these organisations the permission to share your personal information with us:

Dunder

Malta Gaming Authority

United Kingdom Gambling Commission

MT SecureTrade Limited

Secondly, you are going to have to provide your full name.

Finally you need to provide a fuller explanation of what the issue is?

ThePOGG

ThePOGG
May 19, 2020

Hi jayce,

I'm following-up on the above?

Thanks,

ThePOGG

ThePOGG
May 27, 2020

Hi jayce,

If we haven't heard from you by Friday the 5th of June I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

jayce consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • All Slots
  • Malta Gaming Authority
  • Digimedia Ltd

May 11, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.