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Dux Casino - blames me for 3rd party, and wont pay out wins

Ruling

Resolved - Both the submitting complainant and Dux Casino have informed us that this issue has been resolved and the player has received their funds.

Read our Dux Casino Review.

Player's Complaint

Dux casino told me i did 3rd party, and because of that they confiscate all my won money closed my account.

I explained that the bank payments ARENT third party, because its a share bankaccount ON NAME, of me and my girlfriend.

Reference in Dutch (Voor ons samen - For us together): https://www.asnbank.nl/betalen/asn-bankrekening/openen-asn-bankrekening.html

AND it isnt possible to withdraw money to the ASN BANK (The Netherlands, because since June of 2020, they dont have the option to login with username and password.

So i tried to withdraw it to my bankaccount whats not shared in name.

Reference in Dutch: https://www.asnbank.nl/online-en-mobiel-bankieren/inlogmiddelen.html

Offcourse we can verify with all documents whats needed.

We just want the money what we won, and thats our right!

Because we didnt abuse something.

We Won the money on a right way!

Lucky winners has to be paid to!

Not only receiving money from people.

When i had lost my deposited money, they wont message me with this, and closing my account..

Please message me if you have further questions..

Best regards,

Read the casino review

7 Responses

ThePOGG
September 10, 2020

Hi nataliia777 - welcome back!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Does the card you used to deposit have your name on it?

Thanks,

ThePOGG

kevgouda
September 10, 2020

Hi, Yes my name is on the card, and the name of my girlfriend asswell. I verified with a photo from the ASN Bank app, and there it shows only the first name. Ladies goes first, so it only shows my girlfriend her name. But on the bankcard it are both of our names on the card self, both names are visible. Because it is an AND/OF bankaccount. Offcourse i can verify that. Even with all olther requierments.. Im sure i didnt do anything wrong, so we have all rights of the wins... Best regards, [EDIT]

ThePOGG
September 10, 2020

Hi kevgouda,

Please forward a photo of the card in question to [email protected].

Thanks,

ThePOGG

kevgouda
September 10, 2020

Hello, I just sended the email :-) As you can see it is a bankaccount of our both... And the account i did the deposites with! But at ASN BANK i cant withdraw money with Trustly, because as i told; You cant login with username and password anymore. And thats the only option i can choose.. So thats why i wanted to withdraw it to a olther bank account, ON MY name too. ABN AMRO, because that option works here. I hope it will be fixed very soon.. Best regards, [EDIT]

ThePOGG
September 18, 2020

Hi kevgouda,

Dux casino inform us that this issue has been resolved. Can you confirm receipt of your funds?

Thanks,

ThePOGG

kevgouda
September 18, 2020

Yes i can confirm!

The issue is solved today!

Thanks.

ThePOGG
September 22, 2020

Hi kevgouda,

Thanks for letting us know - it is appreciated!

ThePOGG

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Agreement

kevgouda consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Dux Casino
  • Malta Gaming Authority
  • N1 Interactive Ltd

September 10, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.