Dux Casino - blames me for 3rd party, and wont pay out wins
Resolved - Both the submitting complainant and Dux Casino have informed us that this issue has been resolved and the player has received their funds.
Read our Dux Casino Review.
Dux casino told me i did 3rd party, and because of that they confiscate all my won money closed my account.
I explained that the bank payments ARENT third party, because its a share bankaccount ON NAME, of me and my girlfriend.
Reference in Dutch (Voor ons samen - For us together): https://www.asnbank.nl/betalen/asn-bankrekening/openen-asn-bankrekening.html
AND it isnt possible to withdraw money to the ASN BANK (The Netherlands, because since June of 2020, they dont have the option to login with username and password.
So i tried to withdraw it to my bankaccount whats not shared in name.
Reference in Dutch: https://www.asnbank.nl/online-en-mobiel-bankieren/inlogmiddelen.html
Offcourse we can verify with all documents whats needed.
We just want the money what we won, and thats our right!
Because we didnt abuse something.
We Won the money on a right way!
Lucky winners has to be paid to!
Not only receiving money from people.
When i had lost my deposited money, they wont message me with this, and closing my account..
Please message me if you have further questions..
the casino review
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Hi nataliia777 - welcome back!
As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.
– Use of this service does not preclude your seeking redress through court proceedings .
– This service is free to use for both the complainant and operator.
– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).
– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.
If you have any questions about the above, let me know.
Does the card you used to deposit have your name on it?