Dux Casino - blocked account

Hi blumi94 - welcome to ThePOGG.com!

Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

Which property did you request a self-exclusion at? Do you have a copy of the request that you made?

At the outset of this process I need to be clear that under the MGA license operators are only required to carry over self-exclusions to other properties on the license where the player explictly requests that this happens. That being the case, if you have made such a request and Dux Casino have allowed you to play after it there may be a claim that we can pursue. However, if you have not requested that this happen the operator are within their rights to enforce further restrictions at any point they consider appropriate. They would not be required to do this immediately and in fact your further activity at properties on their license may have informed the license holder's decision to restrict access at other properties. In this scenario the operator would not have been responsible for preventing your play at Dux Casino.

Thanks,

ThePOGG

Hi blumi94,

I'm following-up on the above?

Thanks,

ThePOGG

Hi blumi94,

If we haven't heard from you by Friday the 15th of April I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG