Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.
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Hello, I recently registered at the duxcasino and deposited almost €2350 there. From one day to the next, my account was blocked on the grounds that I have gambling problems and had my account blocked by another provider with the N1 license and was therefore automatically blocked here, but the thing is that I was still able to deposit €2350 and only after gambling the money my account was blocked with this reason, which means they accepted the money and then blocked my account, I don't think that's right because in every other N1 casino you are directly informed that you can't make any deposits due to the self-blocking can do. However, Dux Casino accepted all deposits and only later blocked my account, I would like to recover my losses due to the casino's error and keep my account blocked. many thanks for the help.
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blumi94 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
March 14, 2022