Dux Casino - disregarding - self exclusion - same license number - sister casinos
Found for the Casino - Under the MGA licensing system, self-exclusion requests will only apply to the property you request them at unless you explicitly ask the operator to carry them over to other properties on the license.
Read our Dux Casino Review.
I registered in Dux casino and lost around 5KEUR on 19th and 20th of November.
Dux casino is N1 Group casino, operated under MGA laws. However, i self excluded myself from another N1 Casino "Kakadu" whose license number is same with Dux. They are actually the same casino.
I contacted customer services and i could not get an answer. They insist me to send chat script.
I only told them that i self excluded myself forever in Kakadu, which was confirmed by Kakadu as well.
Kakadu confirmed me that i am self excluded in all MGA casinos also all N1 casinos under MGA.
I kindly request your help for this issue.
the casino review
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Hi sonic79 - welcome to ThePOGG.com!
Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.
As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.
– Use of this service does not preclude your seeking redress through court proceedings .
– This service is free to use for both the complainant and operator.
– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).
– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.
Can you please forward the communication where Casino Kakadu informed you that you were all N1 casinos to [email protected].