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Hi con43phos - welcome back.

Please ensure you have read our <a href="https://thepogg.com/how-to-report-complain-about-an-online-casino/">Complaint Guidance</a> to ensure that you fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

Three months of payslips is relatively standard as requests go during a source of funds check. Please provide the requested wage slip and let us know if you are still experiencing issues after this.

Thanks,

ThePOGG

What even is this site?? Are you paid by them? Every comment I see online about you says you're corrupt and bribed by sites to constantly side with them I have seen no case of you actually helping someone.

Hi con43phos,

I'm sorry to hear that you feel that way. However, part of the agreement that you have entered into when submitting a complaint to this service is that you are accepting our impartiality. If you do not feel that you can agree with that we would recommend that you look to pursue your claim via the court system and we will disengage any further efforts on your behalf. Otherwise, please keep your communications polite and respectful from this point on. You have not been asked to do anything unreasonable in this instance and this service will not serve as a lightning rod for you to target your frustrations at.

Are you confirming that you have submitted all of the payslips that the operator has asked you to submit? As your initial submission implied that you were reluctant to submit your December payslip.

Thanks,

ThePOGG

I have no reason to submit another payslip. I have provided 1 and that is enough. That shows the source of my funds for my deposit. This request is excessive, voyeuristic and unnecessary. I am disturbed by their asking for it. It is too personal. What if I just started my job last month and that is the only payslip I have? Why they be forced to pay me then as they've verified all my other documents?

Hi con43phos,

While we appreciate your concerns, the operator are legally required to engage verification processes at different stages.

If you are refusing to comply with a reasonable and standard verification request there is nothing that we can do to assist you. If you change your mind please feel free to let us know once you have provided the requested documentation.

Sorry we cannot be of further help.

ThePOGG

Why are you ignoring what I'm saying? They're allowed to ask for a single payslip. I provided that. They are not allowed to ask for as many payslips as they feel. That is excessive verification purely to withhold my withdrawal. Why are you so insistent on refusing to acknowledge what I'm saying? I hope I'm not speaking with with a crook who's been bribed by sites.

Hi con43phos,

It is your opinion that this request is "excessive". That is not our opinion and nor are the operator outwith their legal rights/responsibilities to make a request of this nature. 

If you are not convinced of the integrity of this service you are free to seek a legal resolution via the court system. We however cannot do anything to assist you if you refuse to engage with legitimate and reasonable Source of Wealth requests.

As previously stated, if you change your mind and decide to provide the requested documentation, feel free to let us know. Otherwise there is nothing further we can do to assist you.

Thanks,

ThePOGG

I have provided all the documentation they've asked for. They've ignored and wrongly rejected valid documents. I'm sure if you're not crooks and not on the payroll of these sites you will help get this sorted.

Hi con43phos,

We are going round in circles here. You have twice now stated that you have NOT provided the payslips requested as you do not view the requests as legitimate. As already explained, your opinion on the legitimacy of these requests is not something we can assist you with. So, to be clear, have you provided ALL of the requested payslips? 

If not, as already repeatedly explained there is nothing further we can do to assist you until such time as you comply.

ThePOGG

Yes I have provided them. And they still will not process my withdrawal.

Hi con43phos,

Thanks for confirming - I'll contact the operator and see what we can find out for you.

ThePOGG

Hi con43phos,

Can you please forward the last email you received from the operator to <a href="mailto:complaints@thepogg.com">complaints@thepogg.com</a>?

Thanks,

ThePOGG

So what happens now? How long until this is sorted?

Hi con43phos,

To confirm - this complaint is about Dux Casino?

Thanks,

ThePOGG

Yes. Why are you asking to clarify that now? I stated clearly in my initial complaint this is about Dux Casino.

Hi con43phos,

I'm asking because the email you have forwarded to us is not from Dux Casino. In that case can you please forward us the last email you received from Dux Casino?

Thanks,

ThePOGG

Sorry Slot Wolf. I argued with Dux about something else, This is about Slot Wolf.

Hi con43phos,

Can you please provide further information about what your discussion with Dux Casino related to alongside your email address/user information for Dux Casino?  This information had direct bearing on this case as we're now receiving conflicting information from the two parties involved.

Thanks,

ThePOGG

This entire thing is about Slot Wolf. My complaint about their excessive verification. Everything.

Hi con43phos,

I understand that your complaint is about Slot Wolf, but sadly we have our own concerns about aspects of this complaint and there are now inconsistencies relating to you the information you have provided about Dux Casino. These need to be addressed before we can move forward. Please provide further information about what your discussion with Dux Casino related to alongside your email address/user information for Dux Casino?

Thanks,

ThePOGG

What do you mean more information? Everything I've said has been about my complaint about Slot Wolf. Everything. It's that simple. they've made excessive requests, rejected valid documents, and [EDIT] refusing to process my withdrawal.

Hi con43phos,

You stated above:

"I argued with Dux about something else"

What did you argue with Dux Casino about? When did this happen? What are your account details at Dux Casino? Can you provide email records of this conversation?

Thanks,

ThePOGG

No it does not matter. Why are you asking. I've stated CLEARLY this is about Slot wolf. I made a mistake initially saying Dux. 

IGNORE DUX. I DO NOT CARE ABOTU DUX. FOCUS ON SLOT WOLF.

Have I made that clear enough?

Hi con43phos,

I'm afraid that we do not take instruction from you on how to perform our job. We are hear to investigate claims made by players and as has been made clear to you, your dialogue with Dux Casino now has bearing on this investigation.

You need to either cooperate with our investigation and provide the requested information or there is nothing further that we can do to assist you. I hope that I have communicated that clearly enough for your understanding.

Thanks,

ThePOGG

My god you are either unbearably incompetent or disgracefully corrupt. I'm almost certain you're both. Shame on you. You disgust me.

Hi con43phos,

I'm sorry to hear that you feel that way, but your activity while interacting with this service has raised potentially serious legal/GDPR concerns relating to who is actually interacting with this service. We are at this stage required to verify the various aspects of the information that you have provided, including details relating to a Dux Casino account that may/may not exist.

Sadly, if you are not prepared to  cooperate with these checks there is nothing further we can do to assist you.

Beyond this, as you have already been warned to keep your communications with this service polite and respectful, and have reverted to making baseless allegations in a hostile and intentionally offensive manner rather than providing what is very easily accessed information, we will be discontinuing any further involvement in your claim.

I will again inform you that you retain the right to pursue your claim via the legal system.

No further posts will be approved on this thread.

ThePOGG

Alongside significant concerns we have about associations between this complainant and a number of other complaints, this player has refused to cooperate with this service to basic information to verify aspects of their claim.

I've sent them over 15 documents in order to verify my account and process my withdrawal yet they're now asking for a Decmber payslip after I've already sent them a payslip from January and February on top of loads of other stuff like selfies holding my ID. They have no intention of every paying me my withdrawal.

Dux Casino - Excessive Verification

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