English in United States
Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.
Read our Dux Casino Review.
I played the Dux Casino. I played casino welcome bonus and when I got wagering progress done, my account got suspended. They said only that "My account has been locked by administrator" and they refused to pay my winnings. I did not broke any of casino rules!
I played the casino 7.1.2021. My account got locked same day.
I'm following-up on the above?
If we haven't heard from you by Friday the 19th of February I'll assume you no longer need our assistance and close this complaint.
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Dux casino - not paying withdrawal
Posted by v4ltz3
January 20, 2021
v4ltz3 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
January 20, 2021
Hi v4ltz3 - welcome back!
As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.
– Use of this service does not preclude your seeking redress through court proceedings .
– This service is free to use for both the complainant and operator.
– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).
– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.
If you have any questions about the above, let me know.
Please quote the full communication the operator provided regarding the closure of your account.