Dux Casino - refunds

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Dux Casino Review.

Player's Complaint

Dear Sirs,

Following the actions taken by DuxCasino to Suspend me while playing for several complaints made by me regarding my second deposit bonus and the last deposit locked all as bonus, even the deposited money.

I was said by the DuxCasino team to refer to their provider, thus not to file against the casino firstly the services provided regarding my second bonus deposit not made on time when the money were deposited; A promotional voucher or bonus has a face value but cannot be exchanged for goods and services, Alternatively regarding my third bonus the real money cannot be blocked for a promotional voucher and cancel any upcoming winning due to the wagering limit.

As recognized in Revenue and Customs Commissioners v London Clubs Management still those money cannot form part of the casino’s ‘banker profits’ and are not to be classes as a ‘stake staked following s.11 (10) (a) of the Finance Act 1997. When played in game their value is for money or money’s worth, however for the gambler they have a real world value for the gambler to avoid risking their own money, acting as an incentive by conferring the right to bet assuming Lipkin Gorman v Karpnale [1991].

Considering, the losing ratio in your casino, the time lag for the second deposit bonus to be awarded leading for the gambler to use his own money for further playing and the third deposit all locked on bonus were a further discussion can be made if you assist. Thereof, several stress issues and money loss reducing entertainment can be further discussed.

Based on the aforesaid, I require all the deposits made on this casino to be refunded and not just the cash balance which the Dux casino payments team insists, to avoid filing against you.

Regards,

Read the casino review

5 Responses

thepogg

September 23, 2022

Hi ZanZan00 - welcome to ThePOGG.com!

You need to provide a clearer description of the specific issues you have experienced before we can review this matter for you. All we can tell from your submission is that you feel something has not been managed properly with your 2nd and 3rd deposit bonuses.

Thanks,

ThePOGG

ZanZan00

September 23, 2022

Yes about the 2nd and 3rd deposit bonus, which the first was deposited after a lot of email progress and the 3rd locked all my winnings

thepogg

September 24, 2022

Hi ZanZan00,

You need to provide a clear and detailed account of the specifics of your problem. We cannot understand what it is that you are unhappy about.

Thanks,

ThePOGG

thepogg

October 1, 2022

Hi ZanZan00,

I'm following-up on the above?

Thanks,

ThePOGG

thepogg

October 8, 2022

Hi ZanZan00,

If we haven't heard from you by Friday the 21st of October we will assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG