Dux Casino - Withdrawal confiscated

Hi joeblack111 - welcome to ThePOGG.com!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

I want to add more information. The casino in question was Euslot.com. Last year I requested to close my account there indefinitely because I decided I didn't want to play there anymore. I neither expressed nor implied that it was due to a gambling addiction. In fact I even set a deposit limit before playing there because I always play responsibly (proof available).

Here is the rule from the Player Protection Directive 2 MGA : "Provided that, in the absence of a unified self-barring database, if the brands require separate player registration, where the B2C licensee operates multiple brands, the B2C licensee may allow for self-exclusion to be limited to a player’s activity on the brand on which the player has requested self-exclusion, and the above sub-articles (a) and (b) shall be applicable to that individual brand. Provided further that, in the event that a player has been excluded by the B2C licensee in light of sufficient reasons which indicate that the player may have problem gambling issues, that player shall be excluded across all brands operated by the B2C licensee."

My winnings have been paid out in full.

Hi joeblack111,

Thanks for letting us know - it is appreciated!

ThePOGG