– your source for reliable information about online gambling.

  • Over 2k complaints managed and $2 million returned to players.
  • The largest collection of detailed casino reviews available online.
  • Bonus value reports to tell you how bonuses really compare.
  • Detailed game guides to help you learn to play.

I certify that I am over 18 years of age and I have read and agreed to the:

We respect your privacy and won't share your email address.
Aweber logo
[X] Close this form and return to site
Close geo
Turn geolocation on
Locale settings

Currently viewing:

English in United States

Dux Casino - Withdrawal confiscated


Resolved - Both the submitting complainant and Dux Casino have informed us that this issue has been resolved and the player has received their funds.

Read our Dux Casino Review.

Player's Complaint

Hello, I made my first deposit of 51€ on Duxcasino. After playing for a few hours I wanted to withdraw my winnings of 1130.06€

My withdrawal was declined because I had to verify my account first. So I uploaded my documents and they were all accepted except my ID. They wanted a photo instead of a scan. Then they declined the photo aswell and wanted another one on a different background. I tried to upload the new photo and was kicked out of my account. Couldn't log in anymore. Asked the chat support what the problem is, they said I closed an account in one of the casinos in their group.

However according to N1 Interactive Ltd I didn't breach any terms, in another case the casino group made this statement on a forum (askgamblers) in July 2020:

"According to the information provided to N1 Casino, you have independently installed in your account self-exclusion at Spinia Casino on June 2. In this case, the limit does not apply to other projects licensed by N1 Interactive. As soon as you have notified the casino of gamblings problems(June 30), your account was blocked.

We would like to mention when a player puts a self-exclusion without any signs of gambling problems, a self-exclusion period sets up just for one project where it was initiated, not for all casinos under the same license."

I never mentioned having gambling problems, so my other accounts shouldn't be limited. Also I was able to play there for hours and could potentially have lost my deposits. The issue only came up after I won and requested a withdrawal.

I've sent all the required documents and bank details but haven't received my withdrawal yet.

Read the casino review

4 Responses

User icon
October 4, 2020

Hi joeblack111 - welcome to!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – and the terms of use for our complaint service here -

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.



User icon
October 5, 2020

I want to add more information. The casino in question was Last year I requested to close my account there indefinitely because I decided I didn't want to play there anymore. I neither expressed nor implied that it was due to a gambling addiction. In fact I even set a deposit limit before playing there because I always play responsibly (proof available).

Here is the rule from the Player Protection Directive 2 MGA : "Provided that, in the absence of a unified self-barring database, if the brands require separate player registration, where the B2C licensee operates multiple brands, the B2C licensee may allow for self-exclusion to be limited to a player’s activity on the brand on which the player has requested self-exclusion, and the above sub-articles (a) and (b) shall be applicable to that individual brand. Provided further that, in the event that a player has been excluded by the B2C licensee in light of sufficient reasons which indicate that the player may have problem gambling issues, that player shall be excluded across all brands operated by the B2C licensee."

User icon
October 14, 2020

My winnings have been paid out in full.

User icon
October 15, 2020

Hi joeblack111,

Thanks for letting us know - it is appreciated!


Leave a Reply

You must be logged in to post a comment.


joeblack111 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Dux Casino
  • Malta Gaming Authority
  • N1 Interactive Ltd

October 4, 2020

United States country flag