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Dux - manipulation?

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.

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Player's Complaint

[EDIT] After payout. I play in a lot of other casinos and Dux dont habe any RTP my profile check all of this my sessions all After First.pay out [EDIT] .manipulated. i want letter from providers and all save my datas and Show me that my IP not manipulated. I want all my money pay in useless back After payout First time! In letters Form not useless texts or words in written letter per Post to my adress

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3 Responses

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ThePOGG
October 25, 2020

Hi xaan2013 - welcome to ThePOGG.com!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Specifically what evidence can you provide to support your claim that the games have not performed in a normal fashion?

Beyond that, if all you are looking for is information about your account you need to submit a Freedom of Information request to the operator. That is not what this service is here to do.

Thanks,

ThePOGG

User icon
ThePOGG
November 1, 2020

Hi xaan2013,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
November 8, 2020

Hi xaan2013,

If we haven't heard from you by Friday the 20th of November I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

xaan2013 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Dux Casino
  • Malta Gaming Authority
  • N1 Interactive Ltd

October 25, 2020

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